Cookies policy

Our website uses different types of cookies. We believe it is important that you have control over your online privacy. That is why we would like to inform you as completely as possible about which cookies we use and for what purposes.

What are cookies?

Cookies are small text files that a website places on your computer, tablet or mobile phone when you visit the website. Information about your website visit is stored in these cookies. Personal data is processed by placing cookies. By using cookies, a website can recognize you on your next visit to the website. This can be useful, for example, if you do not want to log in again each time you visit the website.

Different types of cookies

We distinguish between functional and non-functional cookies. We always place functional cookies. These are necessary for the website to work properly. For example, they ensure that you can remain logged in to the website whenever you wish. In addition to functional cookies, we also place standard analytical cookies. This is an example of a non-functional cookie. It is not necessary for the website to function properly. This allows us to know which website parts are popular and where we can improve our website. Only when you agree to the placing of cookies will we also place a number of other non-functional cookies. These all have different purposes, but allow us to improve our services. For example, we use cookies to show online surveys on our website, to test improvements on our website, to show social media buttons or to show relevant advertisements for our services on other websites.

Online privacy

We believe it is important that you have control over your online privacy. That is why we would like to inform you as completely as possible about which cookies we use and for what purposes. In the diagram below you can see which cookies we place by default when you visit the website and what we place when you accept or refuse our cookies.

Standard & 'disagree' For 'agree'

Functional cookies VV

Cookies to measure visits VV

Cookies for social media integration XV

Cookies to test improvements on our website XV

Cookies to conduct research on our website XV

Cookies to show GDY Housing advertisements on other websites XV

Functional cookies

Functional cookies are necessary for the website to function properly. These cookies are placed by default and are not deleted if you do not accept the cookies. Functional cookies ensure that you can remain logged in during your visit to the website. They also ensure that products are kept in your shopping cart when you want to buy something in our webshop.

Cookies to measure visits

Analytical cookies enable us to measure website visits. These statistics give us insight into how often our website is used, what information visitors are looking for and which pages are visited most often. This allows us to know which website parts are popular and where we can improve our website. We continuously analyze and improve the website to make the experience for visitors as pleasant as possible. The statistics we collect cannot be traced back to individuals. This data is therefore always used anonymously. We use Adobe Analytics and Google Analytics to gain insights from the data. We always place analytical cookies when you visit our website.

Analytical cookies collect, among other things, the following data:

– Keeping track of the number of visitors to our web pages.

– Keeping track of the duration of the visit.

– The searches performed on the website.

– Information about your browser and device with which you visit our website, such as operating system and screen size.

– The way you arrived at our website, for example whether you clicked on one of our advertisements or on a link in an email.

– Some anonymous data entered in a form, such as a type of car or which type of insurance coverage is most often chosen.

– Items that you have purchased or added to the shopping cart on the website.

For more information about what Adobe and Google do with the collected data, we refer to the privacy statements of Adobe and Google. These statements may change regularly.

We never provide the personal information you enter (such as name, address, BSN, telephone number) to Adobe or Google. Read more about how we handle personal data in our privacy statement.

Cookies for social media integration

On our website we show videos and other content that you can promote and share via social networks via a button. For these buttons to function, social media companies such as Twitter, Facebook, YouTube and Google place cookies, so that they can recognize you when you are logged in to that social network. They also collect data about the page you share. For more information about the data that social media companies collect, we refer to the privacy statements of these companies. These can change regularly.

– Facebook

– Twitter

– YouTube

– Google

Cookies to test improvements

We continuously test our website to provide you with the best user experience. We want to know whether changes we make to the website are also improvements. That is why we often first carry out improvements in an A/B test. We use Visual Website Optimizer for this. Visitors can see a modified version of the website at the same time. In this way we continuously optimize the website. Cookies are used to ensure that you see the correct version of a page and to measure results.

Cookies to conduct research

We use Usabilla as a tool to conduct research on the website. This way you can always leave feedback on the website. We also ask on certain pages whether we have helped you well with that article. We also use an online survey in which we ask for your opinion about our website. We use this information to continuously improve our website. The cookie ensures that you do not see the survey unnecessarily often. The cookie also transmits information about your operating system and the browser you use to visit the website.

We also use Hotjar to see how visitors use our website. This tool records mouse clicks, mouse movements and scrolling behavior of visitors on our website. Hotjar collects information about pages visited, the browser you use and the type of device and operating system used. We use this data to improve the website.

To monitor the performance of our website we use mPulse from SOASTA. This cookie is placed to measure the speed of our website in your browser. This information allows us to detect and resolve potential problems with the performance of our website in a timely manner.

In certain cases you can use a chat function to ask questions to one of our employees. We use Clickdesk for this. Clickdesk places a cookie to know how long you have been on a page and perhaps need some help.

Cookies to show GDY Housing advertisements on other websites

We use online advertisements to draw attention to our services. We prefer to do this as targeted as possible, to keep costs low and not to show you unnecessary advertisements. We use Google Adwords, Google Dynamic Remarketing, Facebook Custom Audiences (we do not share our customer base with Facebook), Microsoft Bing Ads and DoubleClick (from Google). This way we can advertise in a targeted manner and keep costs low.

These cookies make it possible to:

– Keep track of which advertisements you have already seen. This prevents you from seeing the same advertisements too often.

– Keep track of how many visitors click on our advertisements.

– Keep track of how many visitors purchase a service from us after clicking on an advertisement. This is necessary to analyze the effectiveness of advertisements.

– To keep track of whether you have already purchased certain services from us. You will then not see any unnecessary advertisements.

Even if you do not accept cookies, you may still encounter advertisements from us online. Not all our advertisements use cookies. Cookies make it possible to show you more relevant advertisements and not unnecessary advertisements.

For more information about what Google does with stored data, we refer to Google's privacy statement. This can change regularly. We have not given Google permission to use the information obtained for other Google services.

For more information about what Microsoft does with stored data, please refer to Microsoft's privacy statement. This can change regularly. We have not given Microsoft permission to use the information obtained for other Microsoft services.

For more information about what Facebook does with stored data, we refer to Facebook's privacy statement. This can change regularly. We have not given Facebook permission to use the information obtained for other Facebook services.

Block and delete cookies

If you do not want cookies from our website to be placed, you can choose this in the cookie notification that you will see when you first visit our website. If you have previously accepted our cookies, you will no longer see this message and you must first delete our cookies.

You can also choose to block the placing of cookies via your browser. If you block all cookies, websites may not work as well. It is better to selectively disable only unwanted cookies. You can do this in your browser under the settings. This also immediately blocks cookies from other websites that you visit.